The Cheer for Me Potty has all the features of a real toilet, including a lid that opens & closes, a flush handle that makes “clicking” sounds and a tissue holder that slides in & out. The sweet, whimsical character on the back invites your little one to sit and stay for a while. And your toddler’s “success” is rewarded with fun sounds and music, encouraging repeat performances. For beginners, put the full potty on the floor. When your toddler’s ready to transition to the big potty, remove the seat and lid, and snap them onto the regular toilet seat. (Not recommended for use on padded seats.) Other helpful training features include removable bowl for easy clean-up, flip-up splash guard for boys and handles on potty ring to help toddlers feel secure. Trouble shooting steps: If the batteries have been changed for new, good quanlity alkaline ones then I would suggest checking with the consumers that their children are using the Potty. The sounds are activated by sensors so will not play if there is nothing in the Potty.